About Our Project |
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The purpose of the new system being implemented at Complete Payroll is to achieve a higher quality of customer service. Currently it is difficult to find information for a client quickly, because it is so unorganized in Excel spreadsheets. With our database in place clients calling in to ask questions, whatever it may be, can be serviced much more quickly because whoever is fielding their calls can access the needed information much faster. Better customer service will create business value for the organization because it leads to customer satisfaction and a great reputation for business, now and in the future. Additionally with the forms and reports we've created clients will have a better understanding of where their resources are being allocated. With our database in place customers can feel good knowing our organization will give them quality service.